Privacy Policy – ReBuild Physio App
Last Updated: January 2026
1. Who We Are
This Privacy Policy applies to the ReBuild Physio mobile application (the “App”).
The App is operated by Pain to Performance Physio Ltd, trading as ReBuild Physio, registered in Northern Ireland. We are the data controller responsible for your personal information under applicable data protection laws.
This policy explains how we collect, use, store, and protect your information when you use the App.
Contact:
If you have any questions about this policy or how your data is handled, you can contact us at: [email protected]
2. Information We Collect
We only collect information that is necessary for the App to function properly and to support app-based physiotherapy guidance.
Information you may provide:
Name
Email address
Phone number
Date of birth
Country or region
Health and movement-related information:
Information about pain, injury history, and physical condition
Movement patterns and physical capabilities
Training or activity background
Video recordings uploaded by you for movement analysis
Information collected through your use of the App:
Account login details
App usage and activity data
Exercise completion and adherence data
Messages and support requests sent through the App
Information we do not collect:
Payment or financial information
Precise GPS location data
Biometric identifiers (beyond video-based movement analysis)
Advertising or tracking data
Data from third-party analytics cookies
3. How We Collect Information
We collect information in the following ways:
Directly from you when you:
Create an account
Complete in-app forms
Upload videos or progress updates
Message us through the App
Use App features
Automatically through the App:
When you log in and navigate the App
When you complete exercises or view content
From authorised team members:
When reviewing information you submit
When responding to support requests
When monitoring app usage for safety and quality purposes
4. How We Use Your Information
We use your information only for purposes related to operating and supporting the App.
App functionality and support:
Creating and managing user accounts
Delivering in-app physiotherapy guidance
Reviewing uploaded videos for movement analysis
Tracking progress and app engagement
Responding to support requests
Communication:
Sending app-related messages
Providing updates relevant to your use of the App
Responding to enquiries
Security and improvement:
Maintaining the security of the App
Diagnosing technical issues
Improving app functionality and user experience
5. Legal Basis for Processing (UK GDPR / GDPR)
We process your personal information based on the following lawful grounds:
Consent – particularly for health-related data and video uploads
Healthcare provision – to support physiotherapy guidance through the App
Legitimate interests – to operate, maintain, and improve the App
Legal obligations – where required under applicable laws
6. Who We Share Your Information With
We do not sell your personal data.
We only share information when necessary for App operation or legal compliance.
With our team:
Authorised physiotherapy team members may access your information solely to support app-based guidance and respond to support requests. All team members are bound by confidentiality and data protection obligations.
With service providers:
We use LeadConnector as our platform provider to host app data, including accounts, communications, and uploaded content. LeadConnector processes data only on our instructions and in accordance with applicable data protection laws.
Their privacy policy can be viewed here:
https://www.leadconnectorhq.com/privacy-policy
Legal requirements:
We may disclose information if required by law, court order, or regulatory authority, or to protect safety or legal rights.
We do not share data with:
Advertisers
Marketing companies
Data brokers
Social media platforms
7. International Data Transfers
As the App is available globally, your information may be processed outside your country of residence.
Where international transfers occur, we ensure appropriate safeguards are in place, including:
Participation in recognised data protection frameworks
Standard contractual clauses where required
Use of providers that meet GDPR and UK GDPR standards
Your data receives the same level of protection regardless of where it is processed.
8. How We Protect Your Information
We use appropriate technical and organisational measures to protect your information, including:
Encrypted data transmission and storage
Restricted access controls
Regular security reviews
Staff training on data protection
Secure backup systems
You are responsible for keeping your login credentials secure. If you believe your account has been compromised, contact us immediately.
While no system is completely secure, we will notify you and relevant authorities if a data breach occurs where legally required.
9. Data Retention
We retain personal information only for as long as necessary.
While your account is active, we retain information to support app functionality
Health-related records are retained in line with UK healthcare record-keeping requirements (typically up to 8 years)
After retention periods expire, data is securely deleted or anonymised
10. Your Rights
You have the following rights under data protection law:
Access your personal information
Correct inaccurate or incomplete information
Request deletion of information (subject to legal obligations)
Restrict or object to processing in certain circumstances
Request data portability
Withdraw consent where processing is based on consent
To exercise these rights, email: [email protected]
We will respond within one month and may need to verify your identity.
You also have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner’s Office (ICO).
11. Health Information
Health-related information is treated as special category data and receives additional protection.
We process health information only to support physiotherapy guidance within the App. If you withdraw consent for processing health data, we may be unable to continue supporting you through the App.
12. Children’s Privacy
The App is intended for users aged 18 and over.
We do not knowingly collect information from children under 16.
If we become aware that information has been collected from a child without appropriate consent, it will be deleted promptly.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in the App or legal requirements.
When updates are made:
The “Last Updated” date will be revised
Significant changes may be communicated through the App
Continued use of the App after changes indicates acceptance of the updated policy.
14. Third-Party Links
The App may contain links to external resources not operated by us. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before sharing information.
15. Contact Us
If you have questions about this Privacy Policy or your data:
We aim to respond to all enquiries within 5 business days.
This Privacy Policy is governed by the laws of Northern Ireland and the United Kingdom.